Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
As a Senior Account Manager, you are central to Esper's success and growth. You will be the primary point of contact in the post-sales journey of the customer, who will ensure customer delight via adoption and delivery of Esper’s solutions, Through your consultative relationship skills, you will identify, qualify, and close expansion and renewal opportunities.
This is a global role, you will be required to conduct regular business reviews with APAC and US based customers. The ideal candidate will possess both sales and a technical background, to drive engagement with decision-makers and influencers within product engineering and IT teams.
Must have flexibility to meet with customers with no travel restrictions.
What you'll be doing
● Effectively manage and nurture your customer relationships.
● Monitor and assess the health of customer accounts, proactively addressing any
issues to ensure a positive customer experience.
● Keep track of Net Promoter Score (NPS) and customer device counts to gauge
customer satisfaction and product usage.
● Design and conduct effective QBR processes, in close partnership with a Technical
Implementation Manager.
● Engage with VP+ level executive sponsors at Esper’s largest clients, to
demonstrate the business value of their investments and uncover opportunities for
expanded ROI
● Upsell premium products (analytics, custom firmware, device validation, multiple
OS configurations), and professional services offerings.
● Manage customer renewals in your book of business
● Process leadership to implement, scale, and operate our transactional renewal
process
● Serve as an internal advocate and the voice of the Customer Delight organization to
Product & Engineering, and other Go to Market Organizations
● Facilitate communication between the customer and internal teams to ensure
timely and effective resolution of issues.
What we're looking for
● You’re scrappy, and driven and can stay abreast with quick-paced deal cycles and
take ownership of your book of business with external and internal stakeholders.
● 6+years of demonstrated success in SaaS technical sales or account management.
Demonstrated experience in leveraging nuanced, technically complex products to
drive business outcomes for clients & partners.
● Aptitude for learning technical concepts/terms (Technical background in
engineering, computer science, or MIS a plus)
● Proven track record of performance (top 10-20% of company) in past sales
positions