Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
We are seeking a highly experienced Senior Salesforce Administrator with a proven track record in Salesforce administration, reporting, and integration with SaaS and GTM (Go-To-Market) systems. The ideal candidate will have a deep understanding of the Salesforce platform, strong analytical skills, and the ability to translate business requirements into technical solutions.
Key Responsibilities:
- Salesforce Administration: Manage and maintain the Salesforce platform, including user management, data management, security, and customization.
- Reporting and Analytics: Develop and maintain reports and dashboards to provide insights into sales performance, customer behavior, and other key business metrics.
- System Integration: Integrate Salesforce with other SaaS and GTM systems, such as marketing automation, customer support, and billing platforms.
- Process Automation: Automate business processes using Salesforce workflows, process builder, and flows.
- User Support: Provide training and support to Salesforce users across the organization.
- Data Quality: Ensure data integrity and accuracy within the Salesforce platform.
Qualifications:
- Salesforce Certifications: Salesforce Certified Administrator and Advanced Administrator certifications are required.
- Experience: 5+ years of experience in Salesforce administration, with a focus on reporting and analytics.
- Technical Skills: Strong understanding of Salesforce architecture, data models, and security. Proficiency in SOQL, SOSL, and other Salesforce query languages.
- Analytical Skills: Ability to analyze data and translate it into actionable insights.
- Communication Skills: Excellent written and verbal communication skills. Ability to communicate technical concepts to non-technical audiences.
- Problem-Solving Skills: Ability to identify and resolve complex technical issues.
- Team Player: Ability to work effectively in a team environment.
Preferred Qualifications:
- Experience with SaaS and GTM systems: Experience integrating Salesforce with other SaaS and GTM systems, such as HubSpot,Outreach and Stripe.
- Experience with data visualization tools: Experience with Tableau, Power BI, or other data visualization tools.
- Experience with Agile methodologies: Experience working in an Agile environment.