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<div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the worldʼs most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading ¬mobile device hardware manufacturers, solution providers, and distributors globally.<br><br>As a Technical Support Engineer, you'll be the first line of support for our diverse clientele. This role is at the heart of our mission to drive technology forward while providing an exceptional customer experience. If you're a skilled Technical Support Specialist who thrives in a fast-paced, agile environment and is passionate about delivering tech solutions, we want you on our team.<br><br><b style="font-weight: 700">What You'll Be Doing</b><br><br>Deliver virtual and email-based technical support to Esper customers who utilize our platform solutions, resolving issues promptly and efficiently.<br>Gather essential information related to customer-reported issues, investigate &amp; diagnose problems, and provide comprehensive answers to customer queries.<br>Offer top-tier customer service in the realm of Mobile Device Management Solutions.<br>Exhibit strong organizational skills to plan, prioritize, and manage workloads, consistently meeting service standards and objectives.<br>Strive to provide swift responses to all customer requests, enhancing the overall customer experience.<br>Utilize a range of devices to replicate customer environments, facilitating in-depth issue troubleshooting.<br>Collaborate with internal teams to resolve product-related issues.<br>Adapt to different day/night shifts as needed.<br>Opportunity to work and enhance your skills to the next level<br><br><b style="font-weight: 700">What Weʼre Looking For</b><br><br>Knowledge of SaaS product support, particularly in a cloud console environment, with a preference for experience in mobility solutions.<br>Proficiency in Mobile Device Platforms(Android and iOS)<br>Familiarity with log collection and analysis tools.<br>Experience with support desk/CRM tools like Zendesk, or Salesforce.<br>Exposure to issue tracking software such as Jira.<br>2- 4 years of experience in customer support or the customer experience space.<br>Independent decision-making ability.<br>Strong communication skills in English, both written and verbal.<br>Exceptional multitasking and attention to detail.<br>Passion for resolving customer issues.</div><div style="">Escalate complex issues to Technical Support Team Leads, Managers, and/or Engineering as needed.</div><div style="">Follow established troubleshooting workflows and escalation procedures to resolve customer problems efficiently.</div><div style=""><b style="font-weight: 700">Bonus Points for Having</b><br><br>Domain expertise in DevOps, Hardware, SaaS, or Android.<br>Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM).</div><div style="">Hands on Linux experience<br>Proven experience in a dynamic, high-growth environment.</div>

Bangalore Office

Technical Support Engineer II

<div style="">Esper is experiencing hyper growth! &nbsp;We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. &nbsp;Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. &nbsp;Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.</div><div style=""><br></div><div style=""><b style="font-weight: 700">The Role</b></div><div style="">We’re looking for a <b style="font-weight: 700">SDE II (Fullstack)</b> to join Esper and build impactful features across both UI and backend systems. In this role, you’ll own end-to-end development of features, collaborate closely with Product and Design, and deliver scalable solutions that power our device management platform. You’ll have the opportunity to experiment with AI tools (e.g., Claude, ChatGPT) to accelerate development and productivity.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Do</b></div><ul>  <li style="">Develop and maintain high-performance backend services, APIs, and distributed systems that handle millions of device interactions daily.</li>  <li style="">Work across the full stack, building robust backend services as well as intuitive web applications and dashboards that our customers rely on.</li>  <li style="">Collaborate with the Product, Design, and Customer facing team to deliver customer-focused solutions.</li>  <li style="">Contribute to architectural decisions, design scalable solutions, and help shape our technical roadmap.</li>  <li style="">Conduct thorough code reviews, establish best practices, and mentor junior engineers.</li>  <li style="">Experiment with AI-assisted development tools to improve productivity.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Experience level:</b></div><ul>  <li style=""><b style="font-weight: 700">1–3 years</b> of software development experience</li>  <li style="">Experience building and maintaining production systems</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Required:</b></div><ul>  <li style="">Proficiency in at least one modern backend language (<b style="font-weight: 700">Python or Go</b>) and front‑end (<b style="font-weight: 700">TypeScript/React</b>)</li>  <li style="">Experience with relational databases and SQL</li>  <li style="">Understanding of system design principles and distributed systems fundamentals</li>  <li style="">Experience with web frameworks and APIs</li>  <li style="">Experience with version control systems (Git)</li>  <li style="">Strong debugging and problem‑solving skills</li>  <li style="">Experience with cloud platforms (AWS, GCP, Azure)</li>  <li style="">Demonstrated familiarity with AI‑assisted dev tools and best practices</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Bonus:</b></div><ol>  <li style="">Container orchestration (Docker, Kubernetes)</li>  <li style="">Mobile development experience (Android/iOS)</li>  <li style="">Experience with MDM or device management systems</li></ol>

Software Development Engineer II

<div style="">We’re hiring a <b style="font-weight: 700">Software Development Engineer 3 (Android)</b> to build core capabilities in our Android agents/SDKs and customer‑facing apps. You’ll own end‑to‑end features on Android, partner with Product and Design, and ship reliable, secure functionality that powers our device‑management platform. <b style="font-weight: 700">Backend experience is a plus but not required.</b> You’ll also use AI tools to accelerate development responsibly.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Do</b></div><ul>  <li style="">Build Android features (agent/SDK/app) with robust background work, offline resiliency, and security.</li>  <li style="">Partner with backend teams on API contracts; optionally contribute to backend services/APIs.</li>  <li style="">Drive performance &amp; reliability improvements (startup, ANR, jank, crash‑free %).</li>  <li style="">Participate in on‑call rotations for Android components; improve SLIs/SLOs.</li>  <li style="">Contribute to architecture decisions and engineering standards.</li>  <li style="">Use AI tools to improve velocity while maintaining quality and security.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Experience level:</b></div><ul>  <li style=""><b style="font-weight: 700">4+ years</b> of software development experience</li>  <li style="">Strong track record shipping <b style="font-weight: 700">Android</b> features/apps/SDKs in production</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Required:</b></div><ul>  <li style="">Android (Kotlin/Java), Android SDK/Jetpack; strong fundamentals incl. concurrency, background work, networking, storage, permissions</li>  <li style="">Testing discipline and CI/CD familiarity</li>  <li style="">Understanding of client‑server interactions and API consumption</li>  <li style="">Relational DBs &amp; SQL; schema design and optimization</li>  <li style="">System design and distributed systems basics</li>  <li style="">Git and modern development workflows</li>  <li style="">Demonstrate proficiency with AI-assisted development tools and best practices</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Bonus:</b></div><ol>  <li style="">Go or Python; REST/gRPC</li>  <li style="">SQL and data modeling</li>  <li style="">Cloud platforms (AWS/GCP/Azure)</li>  <li style="">Kafka/MQTT; event‑driven systems</li>  <li style="">Android Enterprise / MDM; AOSP familiarity</li></ol>

Software Development Engineer III

<div style=""><b style="font-weight: 700">Job Description</b></div><div style="">Esper is experiencing hyper growth! We're the industry's first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart devices. Now, we're expanding our platform to support Linux devices, bringing the same powerful management capabilities to the Linux ecosystem.</div><div style=""><br></div><div style=""><b style="font-weight: 700">The Role</b></div><div style="">We're seeking a Senior Software Development Engineer I (Sr SDE1) to join our Linux platform team and help pioneer device management solutions for Linux OS development. You'll be instrumental in building the core infrastructure that enables organizations to manage, monitor, and control large fleets of Linux devices at scale. This role offers a unique opportunity to work at the intersection of systems programming, distributed systems, and modern cloud architectures.</div><h3 style="font-size: 1.17em"><br></h3><div style=""><b style="font-weight: 700">What You'll Do</b></div><div style="">Build Linux Platform: Develop core components of our Linux device management system, including agent software, communication protocols, and remote control capabilities. You'll work with technologies like VNC, WebRTC, and custom protocols for device interaction.</div><div style="">System-Level Development: Write system-level code that interfaces with Linux kernel, manages device resources, and ensures secure, efficient operation across diverse Linux distributions and hardware platforms.</div><div style="">Embedded Linux Integration: Work with Yocto/OpenEmbedded to build custom Linux distributions, create BitBake recipes, and optimize images for various device types and architectures.</div><div style="">Backend Services: Design and implement scalable backend services and APIs that handle millions of device interactions, telemetry data, and real-time commands.</div><div style="">Full-Stack Contribution: While primarily focused on backend and systems, contribute to frontend development (React/TypeScript) to build intuitive dashboards and management interfaces when needed.</div><div style="">Architecture &amp; Design: Participate in architectural decisions, design distributed systems, and contribute to technical roadmap planning for the Linux platform.</div><div style="">Code Quality: Conduct code reviews, establish best practices for systems programming, and maintain high standards for performance, security, and reliability.</div><h3 style="font-size: 1.17em"><br></h3><div style=""><b style="font-weight: 700">Experience level:</b></div><ul>  <li style="">4-6 years of software development experience</li>  <li style="">Proven experience in Linux/Unix OS Development</li>  <li style="">Hands-on experience in Backend systems, should have desire to learn and build Backend application</li>  <li style="">Experience building production systems at scale</li></ul><div style=""><b style="font-weight: 700">Required:</b></div><ul>  <li style="">Strong proficiency in Linux/Unix operating systems and system programming</li>  <li style="">Expertise in Go/ C/C++ /Java/ Python&nbsp;</li>  <li style="">Experience building applications using Linux OS API’s.</li>  <li style="">Deep understanding of OS concepts: processes, threads, IPC, memory management, file systems</li>  <li style="">Experience with backend development: APIs, microservices, distributed systems</li>  <li style="">Proficiency with SQL databases (PostgreSQL preferred)</li>  <li style="">Strong debugging and performance optimization skills</li>  <li style="">Experience with version control (Git) and collaborative development</li>  <li style="">Ability to work across the full stack (including frontend when needed)</li>  <li style="">Demonstrate proficiency with AI-assisted development tools and best practices</li></ul><div style=""><b style="font-weight: 700">Preferred:</b></div><ul>  <li style="">Experience with embedded Linux and Yocto/OpenEmbedded</li>  <li style="">Knowledge of Linux kernel, kernel modules, or device drivers</li>  <li style="">Experience with build systems (CMake, Makefile, cross-compilation)</li>  <li style="">Familiarity with message brokers (MQTT, Kafka) and networking protocols</li>  <li style="">Cloud platforms experience (AWS, GCP, Azure)</li>  <li style="">Container technologies (Docker, Kubernetes)</li></ul><div style=""><b style="font-weight: 700">Bonus:</b></div><ol>  <li style="">Experience with VNC, remote desktop protocols (RFB, RDP, WebRTC)</li>  <li style="">MDM or device management systems knowledge</li>  <li style="">Security practices in embedded/systems programming</li>  <li style="">Open-source contributions to Linux or embedded projects</li></ol>

Senior Software Development Engineer I - Linux Platform

<div style="">Esper is experiencing hyper growth! &nbsp;We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. &nbsp;Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. &nbsp;Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.</div><div style=""><br></div><div style=""><b style="font-weight: 700">The Role</b></div><div style="">We’re looking for a Full Stack Engineer to join Esper and build impactful features across both UI and backend systems. In this role, you’ll own end-to-end development of features, collaborate closely with Product and Design, and deliver scalable solutions that power our device management platform. You’ll have the opportunity to experiment with AI tools (e.g., Claude, ChatGPT) to accelerate development and productivity.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Do</b></div><ul>  <li style="">Develop and maintain high-performance backend services, APIs, and distributed systems that handle millions of device interactions daily.</li>  <li style="">Work across the full stack, building robust backend services as well as intuitive web applications and dashboards that our customers rely on.</li>  <li style="">Collaborate with the Product, Design, and Customer facing team to deliver customer-focused solutions.</li>  <li style="">Contribute to architectural decisions, design scalable solutions, and help shape our technical roadmap.</li>  <li style="">Conduct thorough code reviews, establish best practices, and mentor junior engineers.</li>  <li style="">Experiment with AI-assisted development tools to improve productivity.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Experience level:</b></div><ul>  <li style="">4+ years of software development experience</li>  <li style="">Experience building and maintaining production systems</li>  <li style="">Previous experience in a senior individual contributor role</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Required:</b></div><ul>  <li style="">Strong proficiency in at least one modern programming language (Python, Go, TypeScript, React preferred)</li>  <li style="">Experience with relational databases and SQL</li>  <li style="">Understanding of system design principles and distributed systems</li>  <li style="">Experience with web development frameworks and APIs</li>  <li style="">Experience with version control systems (Git)</li>  <li style="">Strong debugging and problem-solving skills</li>  <li style="">Experience with cloud platforms (AWS, GCP, Azure)</li>  <li style="">Demonstrate proficiency with AI-assisted development tools and best practices</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Bonus:</b></div><ol>  <li style="">Container orchestration (Docker, Kubernetes)</li>  <li style="">Mobile development experience (Android/iOS)</li>  <li style="">Experience with MDM or device management systems</li></ol>

Senior Software Development Engineer I

<div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the worldʼs most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading ¬mobile device hardware manufacturers, solution providers, and distributors globally.<br> <br>As a Technical Support Engineer, you'll be the first line of support for our diverse clientele. This role is at the heart of our mission to drive technology forward while providing an exceptional customer experience. If you're a skilled Technical Support Specialist who thrives in a fast-paced, agile environment and is passionate about delivering tech solutions, we want you on our team.<br> <br><b style="font-weight: 700">What You'll Be Doing</b><br> <br>Deliver virtual and email-based technical support to Esper customers who utilize our platform solutions, resolving issues promptly and efficiently.<br>Gather essential information related to customer-reported issues, investigate &amp; diagnose problems, and provide comprehensive answers to customer queries.<br>Offer top-tier customer service in the realm of Mobile Device Management Solutions.<br>Exhibit strong organizational skills to plan, prioritize, and manage workloads, consistently meeting service standards and objectives.<br>Strive to provide swift responses to all customer requests, enhancing the overall customer experience.<br>Utilize a range of devices to replicate customer environments, facilitating in-depth issue troubleshooting.<br>Collaborate with internal teams to resolve product-related issues.<br>Adapt to different day/night shifts as needed.<br>Opportunity to work and enhance your skills to the next level<br> <br><b style="font-weight: 700">What Weʼre Looking For</b><br> <br>Knowledge of SaaS product support, particularly in a cloud console environment, with a preference for experience in mobility solutions.<br>Proficiency in Mobile Device Platforms(Android and iOS)<br>Familiarity with log collection and analysis tools.<br>Experience with support desk/CRM tools like Zendesk, or Salesforce.<br>Exposure to issue tracking software such as Jira.<br>2- 4 years of experience in customer support or the customer experience space.<br>Independent decision-making ability.<br>Strong communication skills in English, both written and verbal.<br>Exceptional multitasking and attention to detail.<br>Passion for resolving customer issues.</div><div style="">Escalate complex issues to Technical Support Team Leads, Managers, and/or Engineering as needed.</div><div style="">Follow established troubleshooting workflows and escalation procedures to resolve customer problems efficiently.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Bonus Points for Having</b><br> <br>Domain expertise in DevOps, Hardware, SaaS, or Android.<br>Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM).</div><div style="">Hands on Linux experience<br>Proven experience in a dynamic, high-growth environment.</div>

Technical Support Engineer

<div style=""><em>This role is a hybrid role. Employees will be in the office at our Bellevue, WA location 3 days a week and remote 2 days a week.</em></div><div style=""><br></div><div style=""><b style="font-weight: 700">About The Company</b></div><div style=""><br></div><div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.</div><div style=""><br></div><div style=""><b style="font-weight: 700">About The Role</b></div><div style=""><br></div><div style="">We are looking for a strategic and hands-on Head of Product to lead product vision, strategy, and execution at Esper.io. In this role, you will oversee the full product lifecycle, from defining the roadmap to delivering solutions that help Enterprises thrive globally. You will partner closely with leadership, engineering, design, marketing, and customer teams to ensure we build products that are innovative, user-friendly, and aligned with our business goals.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You’ll Be Doing</b></div><ul>  <li style="">Define and own the product vision and strategy</li>  <li style="">Lead the product roadmap, prioritization, and execution</li>  <li style="">Collaborate with cross-functional teams to deliver products that meet customer needs and drive business growth</li>  <li style="">Gather and analyze customer insights, market trends, and competitive data to inform product decisions</li>  <li style="">Build, mentor, and scale a high-performing product team</li>  <li style="">Represent the product vision internally and externally</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What We’re Looking For</b></div><ul>  <li style="">10+ years work experience, engineering background</li>  <li style="">Prefer enterprise software / infrastructure background</li>  <li style="">DevOps/MDM experience a plus but not required</li>  <li style="">Proven experience in product leadership, ideally within SaaS or Enterprise technology</li>  <li style="">Strong track record of delivering successful products from concept to launch</li>  <li style="">Excellent communication and collaboration skills across technical and business teams</li>  <li style="">Strategic thinker who is also comfortable rolling up their sleeves</li>  <li style="">Passion for supporting Enterprises on a global scale</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Salary Band:</b></div><div style=""><br></div><div style="">$250,000 - $400,000 OTE</div><div style=""><br></div><div style=""><b style="font-weight: 700">Perks &amp; Benefits</b></div><ul>  <li style="">Medical, Dental, and Vision 90% covered by the company</li>  <li style="">Life insurance</li>  <li style="">FSA (Medical &amp; Dependent)</li>  <li style="">401K with a company match that vests immediately</li>  <li style="">Pet insurance discount</li>  <li style="">Unlimited time off policy with a mandatory 2 weeks off (minimum)</li>  <li style="">Daily catered lunches</li>  <li style="">Wide variety of snacks in the office</li>  <li style="">Family Benefits: Maternity, Parental, Adoption, &amp; Surrogacy leave</li>  <li style="">Stand up desks with 36” curved widescreen monitors for each employee</li>  <li style="">Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Don’t meet every single requirement?</b></div><div style=""><br></div><div style="">Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Esper we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</div>

US Office

Head of Product 

<div style=""><em>This role is a hybrid role. Employees will be in the office at our Bellevue, WA location 3 days a week and remote 2 days a week.</em></div><div style=""><br></div><div style=""><b style="font-weight: 700">About The Company</b></div><div style=""><br></div><div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.</div><div style=""><br></div><div style=""><b style="font-weight: 700">About the Role</b></div><div style=""><br></div><div style="">As a Strategic Account Manager, you are central to Esper's success and growth. You will be the primary point of contact for the post-sales journey of an assigned portfolio of strategic customers, who will ensure customer delight via adoption and delivery of Esper’s solutions. Through your consultative relationship skills, you will identify, qualify, and close expansion and renewal opportunities.&nbsp;</div><div style=""><br></div><div style="">This is a strategic relationship management role, you will be required to travel to customer sites and conduct regular business reviews. &nbsp;The ideal candidate will possess both a sales and a technical background to drive engagement with decision-makers and influencers within product engineering and IT teams.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What you'll be doing</b></div><div style=""><br></div><ul>  <li style="">Effectively manage and nurture relationships at the enterprise level as well as mid-management levels</li>  <li style="">Responsible for developing the forecasts for each assigned account</li>  <li style="">Identify opportunities for customers to realize the value of Esper premium products (analytics, custom firmware, device validation, multiple OS configurations), and professional services offerings</li>  <li style="">Manage customer renewals and expansion opportunities to achieve a defined net revenue retention target</li>  <li style="">Monitor and assess the health of customer accounts, proactively addressing any issues to ensure a positive customer experience</li>  <li style="">Design and conduct an effective QBR process, in close partnership with the Technical Implementation Management team.&nbsp;</li>  <li style="">Engage with VP+ level executive sponsors at Esper’s largest clients, to demonstrate the business value of their investments and uncover opportunities for expanded ROI</li>  <li style="">Serve as an internal customer ambassador who raises customer empathy and advocates on the customer's behalf, within Product &amp; Engineering, and other Go to Market functions</li>  <li style="">Facilitate communication between the customer and internal teams to ensure timely and effective resolution of issues.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What we're looking for</b></div><div style=""><br></div><ul>  <li style="">You’re scrappy, driven, and can stay abreast with quick-paced deal cycles and take ownership of your book of business with external and internal stakeholders.</li>  <li style="">3+ years of Sales Engineering or Technical Consulting experience.</li>  <li style="">4+ years of demonstrated success in SaaS technical sales and/or account management.</li>  <li style="">Demonstrated experience in leveraging nuanced, technically complex products to drive business outcomes for clients.</li>  <li style="">Aptitude for learning technical concepts/terms (Technical background in engineering, computer science, or MIS a plus)</li>  <li style="">Proven track record of performance (top 10-20% of company) in past sales positions</li>  <li style="">Estimated travel: 15%</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Compensation Band</b></div><div style=""><br></div><div style="">$125,000 - $225,000 OTE</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">Perks &amp; Benefits</b></div><ul>  <li style="">Medical, Dental, Vision 90% covered by the company</li>  <li style="">Life insurance</li>  <li style="">FSA (Medical &amp; Dependent)</li>  <li style="">401K with a company match that vests immediately</li>  <li style="">Pet insurance discount</li>  <li style="">Unlimited time off policy with a mandatory 2 weeks off (minimum)</li>  <li style="">Daily catered lunches</li>  <li style="">Wide variety of snacks in the office</li>  <li style="">Family Benefits: Maternity, Parental, Adoption, &amp; Surrogacy leave</li>  <li style="">Stand up desks with 36” curved widescreen monitors for each employee</li>  <li style="">Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Don’t meet every single requirement?</b></div><div style=""><br></div><div style="">Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.</div>

Strategic Account Manager 

<div style="">JOB DESCRIPTION</div><div style="">Esper is experiencing hyper growth! Weʼre the industryʼs first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Esper has rapidly-growing global customer adoption among some of the worldʼs most innovative major brands in retail, hospitality, logistics, and healthcare.</div><div style="">Weʼre looking for a Full Stack Engineer to join Esper and build impactful features across both UI and backend systems. In this role, youʼll own end-to-end development of features, collaborate closely with Product and Design, and deliver scalable solutions that power our device management platform. Youʼll have the opportunity to experiment with AI tools (e.g., Claude, ChatGPT) to accelerate development and productivity.</div><div style=""><br></div><div style="">What Youʼll Do</div><div style="">Design and build high-quality, production-ready features (frontend + backend).</div><div style="">Work with React (preferred) and Go/Python in a cloud-native environment.</div><div style="">Collaborate with the Product, Design, and Customer facing team to deliver customer-focused solutions.</div><div style="">Contribute to system design, code reviews, and CI/CD pipelines.</div><div style="">Experiment with AI-assisted development tools to improve productivity.</div><div style="">Own features from design to deployment and beyond.</div><div style=""><br></div><div style="">What Weʼre Looking For</div><div style="">5–7 years of experience in software development.</div><div style="">Strong CS fundamentals (Data Structures, Algorithms, OS, Networks).</div><div style="">Hands-on experience with React (or similar), backend (Go/Python), and cloud (AWS/GCP/Azure).</div><div style="">Track record of delivering at least one end-to-end, customer-facing feature/project.</div><div style="">Strong problem-solving, debugging, and collaboration skills.</div><div style=""><br></div><div style="">Nice to Have</div><div style="">Experience with distributed systems and database design.</div><div style="">Exposure to DevOps (Docker, Kubernetes, CI/CD).</div><div style="">Familiarity with AI-assisted development (Claude Code, ChatGPT, etc.).</div><div style="">Knowledge of the Android ecosystem (bonus).</div><div style=""><br></div><div style="">Why Join Us</div><div style="">At Esper, youʼll:</div><div style="">Work on cutting-edge technologies that impact millions of devices.</div><div style="">Own projects that directly improve customer experiences.</div><div style="">Collaborate with talented engineers in a high-speed, startup environment.</div><div style="">Learn, grow, and explore modern development practices with AI.</div>

<div style="">Esper is experiencing hyper growth! &nbsp;We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. &nbsp;Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. &nbsp;Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.</div><div style=""><br></div><div style="">We are looking for a <b style="font-weight: 700">Staff Product Designer</b> to bring leadership, systems thinking, and deep UX expertise to our product team. As our product is complex (enterprise mobility, device management, and infrastructure at scale), we need someone who can operate at both strategic and execution levels — setting design direction, mentoring designers, and ensuring high-quality user experiences.</div><div style="">This is not a pure visual design role. You will drive <b style="font-weight: 700">end-to-end UX thinking</b>, create alignment across product and engineering, and elevate the design function from being execution-driven to <b style="font-weight: 700">research- and rationale-driven decision making</b>.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You’ll Do</b></div><div style=""><br></div><ul>  <li style=""><b style="font-weight: 700">Lead UX strategy &amp; explorations</b> for key product initiatives, ensuring design decisions are backed by research, principles, and systems thinking.</li>  <li style=""><b style="font-weight: 700">Mentor and coach junior designers</b>, helping them move faster and with higher quality.</li>  <li style="">Partner with product managers and engineers to align on problems, constraints, and solutions.</li>  <li style="">Bring a strong <b style="font-weight: 700">point of view</b> and challenge assumptions where necessary, ensuring we ship the best possible experiences.</li>  <li style="">Establish scalable design practices and methodologies that work in a fast-moving startup environment.</li>  <li style="">Contribute to building a <b style="font-weight: 700">design system and shared UX patterns</b> to improve consistency and speed.</li>  <li style="">Ramp quickly into our <b style="font-weight: 700">MDM and enterprise tech domain</b> — ideally drawing from prior experience, but at minimum showing the ability to learn and adapt fast.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What We’re Looking For</b></div><div style=""><br></div><ul>  <li style="">7–10+ years of product design experience, with a portfolio demonstrating <b style="font-weight: 700">complex product design</b> (B2B SaaS, infra tools, enterprise platforms).</li>  <li style="">Proven ability to <b style="font-weight: 700">work independently at a senior/staff level</b>, leading design from exploration through delivery.</li>  <li style="">Strong grasp of <b style="font-weight: 700">UX principles, research, and systems thinking</b>.</li>  <li style="">Excellent communication and collaboration skills — able to drive alignment across teams.</li>  <li style="">Experience mentoring designers and <b style="font-weight: 700">raising the overall design bar</b> for the team.</li>  <li style="">Startup-ready: comfortable with ambiguity, fast iteration, and wearing multiple hats.</li>  <li style="">Bonus: Background in <b style="font-weight: 700">MDM, IOT, &nbsp;mobility, or enterprise IT</b> domains</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What we think makes us special</b></div><div style="">Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.</div>