Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About the Role
Esper is looking for an individual with a mind for relationship building, technically savvy with the ability to navigate a broad technical knowledge of Android, iOS and Linux. This role will at its core consist of leading project implementations and long term relationship management whilst dealing with cross functional internal technical teams to drive customer needs and resolve platform bugs.
The Technical Implementation Manager is accountable for enabling Esper customers to experience the full value of Esper Device Infrastructure by driving customer onboarding and feature enhancements.TIM’s are a relentless customer advocate knowing their accounts better than the customer knows themselves and in turn use that deep customer knowledge to drive expansion, Esper’s product direction and more.
Key Responsibilities
Technical Implementation
- Leading small and large scale implementations to allow companies to successfully integrate and roll out devices on Esper
- Project manage across all functional teams to deliver large scale implementations
- Run effective customer meetings with clear agendas and outcomes
- Be hands on with devices, MDM software and facilitating technical blockers
- Onboarding & Training for accounts, providing training and resources to help them effectively use our software.
Technical Liaison
- Serve as a technical escalation consultant
- Provide subject matter expertise on the implementation and configuration of Esper
- Produce accurate and detailed documentation outlining technical issues and resolutions
Client Management
- Build strong relationships with customers to understand their business needs
- Be an internal advocate for your customers and drive implementations towards success
- Identify opportunities for expansion using your extensive knowledge of your customer and Esper products
Internal Collaboration
- Collaborate with the product and engineering teams to stay informed about the latest features and updates
- Work closely with the Account Management team to activate growth opportunities
- Help drive net new features for our key customers
- Be the customer champion and voice of the customer within the organization, advocating for their needs and driving improvements in our products and services
What we’re looking for
- Minimum of 3-5 years of Technical Delivery experience
- Ideally 2+ Sales Engineering/ Technical Sales
- Proven ability to manage multiple projects and client accounts simultaneously
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)
- Ability to travel once a month
Bonus Points if You have
- Prior experience in the SaaS and MDM space
- Android/iOS/Linux experience
- Customer service/support experience
- Experience working with devices (tablets, phones, kiosks etc)
- Previous Startup and Enterprise experience
- Managing relationships with key partners or vendors
- Ability to evangelize and represent a technical community
- Effective working and partnering with executive level staff
- Experience working with hardware partners such as OEMs/ODMs/VARs/3PLs/ISVs
What we think makes us special
Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.
As you help us build this special company, Esper will take care of you. We offer flexible vacation, regular hack-days, competitive pay and benefits, and room for advancement. We hire capable veterans so we avoid the drama and trust in each other’s work. Our worldwide footprint mixes different cultures for a unique experience. We also like to have fun because we play just as hard as we work.