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<div style=""><b style="font-weight: 700">About The Company</b></div><div style=""><br></div><div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">About The Role</b></div><div style=""><br></div><div style="">Esper is seeking a Vice President of Account Management to lead and evolve our post-sales organization. This role acts as our company’s head of Account Management, responsible for driving growth and retention within our existing install base, developing programs to maximize customer lifetime value, establishing and influencing pricing for new product releases, and providing strategic and operational leadership across the post-sales journey. The ideal candidate has successfully scaled a mid-stage SaaS startup through growth, built and led high-performing account management/customer success teams, and is comfortable rolling up their sleeves as an individual contributor while also setting long-term strategy.</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">What You’ll Be Doing</b></div><div style=""><br></div><ul>  <li style=""><b style="font-weight: 700">Customer Retention &amp; Growth</b>    <ul>      <li style="">Own retention and expansion across Esper’s install base, ensuring renewal success and upsell growth.</li>      <li style="">Develop scalable programs to increase product adoption, drive customer satisfaction, and maximize customer lifetime value.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Leadership &amp; Team Building</b>    <ul>      <li style="">Build, mentor, and lead a world-class account management and customer success team.</li>      <li style="">Define structure, operating cadence, and best practices for a global post-sales function.</li>      <li style="">Balance strategic leadership with hands-on execution as needed in key accounts.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Vision &amp; Strategy</b>    <ul>      <li style="">Partner with Revenue, Product, and Engineering leadership to shape Esper’s roadmap through the lens of customer needs and market opportunities.</li>      <li style="">Create innovative post-sales motions and programs that drive measurable upside for Esper and its customers.</li>      <li style="">Establish short-term operational excellence while laying out long-term strategic plans for scaling account management.</li>    </ul>  </li>  <li style=""><b style="font-weight: 700">Cross-Functional Partnership</b>    <ul>      <li style="">Collaborate closely with Sales on handoffs and joint growth strategies.</li>      <li style="">Partner with Product to inform roadmap priorities based on customer feedback.</li>      <li style="">Work with Marketing to highlight customer success stories and drive advocacy.</li>      <li style="">Drive consistent and accurate forecasting in partnership with SVP, Revenue.</li>      <li style="">Create, establish, and influence pricing for new products and seek innovative ways to drive new value to our existing install base of customers.</li>    </ul>  </li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What We’re Looking For</b></div><div style=""><br></div><ul>  <li style="">12+ years of experience in Customer Success, Account Management, or Post-Sales leadership in SaaS, ideally within enterprise software.</li>  <li style="">Proven track record building and scaling post-sales functions at mid-stage startups (Series B–D).</li>  <li style="">Demonstrated success in growing and retaining enterprise customers while meeting or exceeding NRR targets.</li>  <li style="">Strong experience in device management software, enterprise SaaS, or adjacent hardware/software ecosystems preferred.</li>  <li style="">Skilled in balancing strategic vision and operational execution, able to inspire a team while also engaging directly with customers.</li>  <li style="">Strong financial acumen; experience creating programs that drive measurable business impact.</li>  <li style="">Excellent communicator and executive presence, with the ability to influence C-level stakeholders both internally and externally.</li>  <li style="">Willingness and ability to travel up to 30% to attend customer meetings and conferences, including both domestic and occasional international trips.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Salary Band:</b></div><div style=""><br></div><div style="">$275,000 - $360,000 OTE</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">Perks &amp; Benefits</b></div><div style=""><br></div><ul>  <li style="">Medical, Dental, and Vision 90% covered by the company</li>  <li style="">Life insurance</li>  <li style="">FSA (Medical &amp; Dependent)</li>  <li style="">401K with a company match that vests immediately</li>  <li style="">Pet insurance discount</li>  <li style="">Unlimited time off policy with a mandatory 2 weeks off (minimum)</li>  <li style="">Daily catered lunches</li>  <li style="">Wide variety of snacks in the office</li>  <li style="">Family Benefits: Maternity, Parental, Adoption, &amp; Surrogacy leave</li>  <li style="">Stand up desks with 36” curved widescreen monitors for each employee</li>  <li style="">Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Don’t meet every single requirement?&nbsp;</b></div><div style=""><br></div><div style="">Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Esper we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</div>

US Office

VP, Account Management 

<div style=""><em>This role is a hybrid role. Employees will be in the office at our Bellevue, WA location 3 days a week and remote 2 days a week.</em></div><div style=""><br></div><div style=""><b style="font-weight: 700">About The Company</b></div><div style=""><br></div><div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">About The Role</b></div><div style=""><br></div><div style="">This isn’t your run-of-the-mill SDR role. At Esper, SDRs are the tip of the spear — building pipeline that closes into big, messy, enterprise deals. And we don’t silo you: you’ll run outbound like a pro <em>and</em> handle inbound overflow when the leads come storming in. If you live for the thrill of cracking into exec inboxes, love experimenting with AI-powered prospecting, and can spin a cold outreach into a real conversation — you’re our kind of human.</div><div style=""><br></div><ul>  <li style=""><b style="font-weight: 700">Outbound is your main stage.</b> Some of Esper’s biggest wins started with one SDR call. You’ll own that first touch.</li>  <li style=""><b style="font-weight: 700">Inbound overflow = extra ammo.</b> You’ll jump on hot leads, qualify fast, and hand gold to AEs.</li>  <li style=""><b style="font-weight: 700">AI isn’t optional.</b> We want SDRs who know how to wield tools like ChatGPT, Claude, and beyond to craft messaging, research accounts, and prospect smarter. If you’ve used Qualified for inbound, that’s rocket fuel.</li>  <li style=""><b style="font-weight: 700">Visibility is real.</b> You’ll have leadership’s attention and a direct line to influence how we go to market.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What You’ll Be Doing</b></div><div style=""><br></div><ul>  <li style="">Own multichannel prospecting: cold calls, personalized emails, LinkedIn — whatever it takes to break through.</li>  <li style="">Triage inbound overflow with speed, precision, and killer discovery skills.</li>  <li style="">Use AI daily to sharpen messaging, streamline workflows, and work smarter (not just harder).</li>  <li style="">Qualify accounts and set meetings that lead to real revenue.</li>  <li style="">Test, tweak, repeat: you’ll constantly refine targeting, messaging, and outreach playbooks.</li>  <li style="">Log everything with discipline in Salesforce + Outreach — and know your numbers.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What We’re Looking For</b></div><div style=""><br></div><ul>  <li style="">3+ years of SDR experience (bonus points if you’ve done allbound).</li>  <li style="">Fluent in AI tools (ChatGPT, Claude, etc.) — you’re not just dabbling, you’re applying them to your sales game.</li>  <li style="">Experience with Qualified (or other inbound chat/lead tools) is a massive bonus.</li>  <li style="">Comfortable talking to technical and business execs alike.</li>  <li style="">Ambitious, process-driven, and hungry to move up fast.</li>  <li style="">Cool with change — we’re a startup, and that means constant motion.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Salary Band:</b></div><div style=""><br></div><div style="">$78,000 - $110,000 OTE</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">Perks &amp; Benefits</b></div><div style=""><br></div><ul>  <li style="">Medical, Dental, and Vision 90% covered by the company</li>  <li style="">Life insurance</li>  <li style="">FSA (Medical &amp; Dependent)</li>  <li style="">401K with a company match that vests immediately</li>  <li style="">Pet insurance discount</li>  <li style="">Unlimited time off policy with a mandatory 2 weeks off (minimum)</li>  <li style="">Daily catered lunches</li>  <li style="">Wide variety of snacks in the office</li>  <li style="">Family Benefits: Maternity, Parental, Adoption, &amp; Surrogacy leave</li>  <li style="">Stand up desks with 36” curved widescreen monitors for each employee</li>  <li style="">Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Don’t meet every single requirement?&nbsp;</b></div><div style=""><br></div><div style="">Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Esper we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</div>

Enterprise SDR - Allbound 

<div style="">Esper is experiencing hyper growth! &nbsp;We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. &nbsp;Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. &nbsp;Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.</div><div style=""><br></div><div style="">We’re looking for a Full Stack Engineer (SDE III) to join Esper and build impactful features across both UI and backend systems. In this role, you’ll own features end-to-end — from design through deployment — while working closely with Product and Design to deliver scalable, customer-focused solutions.</div><div style="">If you’re excited to use AI tools (like Claude, ChatGPT) to speed up coding, testing, and documentation, you’ll fit right in.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You’ll Do</b></div><div style=""><br></div><div style="">Build and deliver production-ready features in React (frontend) and Go/Python (backend).</div><div style="">Collaborate with Product, Design, and QA to shape requirements and solutions.</div><div style="">Contribute to system design, code reviews, and CI/CD pipelines.</div><div style="">Take ownership of features, fixes, and enhancements across the platform.</div><div style="">Write high-quality, test-driven code and documentation.</div><div style="">Leverage AI-assisted development tools to improve productivity and quality.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What We’re Looking For</b></div><div style=""><br></div><div style="">2–4 years of software engineering experience.</div><div style="">Strong CS fundamentals (Data Structures, Algorithms, OS, Networks).</div><div style="">Hands-on experience in React (or similar UI framework).</div><div style="">Backend experience in Go or Python.</div><div style="">Cloud exposure (AWS, GCP, or Azure).</div><div style="">Familiarity with Git and modern development workflows.</div><div style="">Growth mindset and eagerness to learn.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Nice to Have</b></div><div style=""><br></div><div style="">Experience with system design and scaling.</div><div style="">Familiarity with CI/CD, Docker, Kubernetes, or DevOps workflows.</div><div style="">Exposure to AI-assisted dev tools (Copilot, ChatGPT, etc.).</div><div style="">Startup or fast-paced environment experience.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Why Join Us</b></div><div style=""><br></div><div style="">At Esper, you’ll:</div><div style="">Own end-to-end features that directly impact customers.</div><div style="">Work with modern frontend, backend, and cloud technologies.</div><div style="">Solve scalable, real-world problems in device management.</div><div style="">Collaborate with a talented, fast-moving team.</div><div style="">Explore modern dev practices with AI tools.</div>

Bangalore Office

Software Development Engineer III

<div style="">Esper is experiencing hyper growth! &nbsp;We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. &nbsp;Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. &nbsp;Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.</div><div style=""><br></div><div style="">We’re looking for a Full Stack Engineer to join Esper and build impactful features across both UI and backend systems. In this role, you’ll own end-to-end development of features, collaborate closely with Product and Design, and deliver scalable solutions that power our device management platform. You’ll have the opportunity to experiment with AI tools (e.g., Claude, ChatGPT) to accelerate development and productivity.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You’ll Do</b></div><div style=""><br></div><div style="">Design and build high-quality, production-ready features (frontend + backend).</div><div style="">Work with React (preferred) and Go/Python/Node.js in a cloud-native environment.</div><div style="">Collaborate with the Product, Design, and Customer facing team to deliver customer-focused solutions.</div><div style="">Contribute to system design, code reviews, and CI/CD pipelines.</div><div style="">Experiment with AI-assisted development tools to improve productivity.</div><div style="">Own features from design to deployment and beyond.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What We’re Looking For</b></div><div style=""><br></div><div style="">3–7 years of experience in software development.</div><div style="">Strong CS fundamentals (Data Structures, Algorithms, OS, Networks).</div><div style="">Hands-on experience with React (or similar), backend (Go/Python/Node.js), and cloud (AWS/GCP/Azure).</div><div style="">Track record of delivering at least one end-to-end, customer-facing feature/project.</div><div style="">Strong problem-solving, debugging, and collaboration skills.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Nice to Have</b></div><div style=""><br></div><div style="">Experience with distributed systems and database design.</div><div style="">Exposure to DevOps (Docker, Kubernetes, CI/CD).</div><div style="">Familiarity with AI-assisted development (Claude Code, ChatGPT, etc.).</div><div style="">Knowledge of the Android ecosystem (bonus).</div><div style=""><br></div><div style=""><b style="font-weight: 700">Why Join Us</b></div><div style=""><br></div><div style="">At Esper, you’ll:</div><div style="">Work on cutting-edge technologies that impact millions of devices.</div><div style="">Own projects that directly improve customer experiences.</div><div style="">Collaborate with talented engineers in a high-speed, startup environment.</div><div style="">Learn, grow, and explore modern development practices with AI.</div><div style=""><br></div><div style=""><br></div>

Senior Software Development Engineer I

<div style="">Esper is experiencing hyper growth! &nbsp;We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. &nbsp;Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. &nbsp;Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.</div><div style=""><br></div><div style="">We are looking for a <b style="font-weight: 700">Staff Product Designer</b> to bring leadership, systems thinking, and deep UX expertise to our product team. As our product is complex (enterprise mobility, device management, and infrastructure at scale), we need someone who can operate at both strategic and execution levels — setting design direction, mentoring designers, and ensuring high-quality user experiences.</div><div style="">This is not a pure visual design role. You will drive <b style="font-weight: 700">end-to-end UX thinking</b>, create alignment across product and engineering, and elevate the design function from being execution-driven to <b style="font-weight: 700">research- and rationale-driven decision making</b>.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You’ll Do</b></div><div style=""><br></div><ul>  <li style=""><b style="font-weight: 700">Lead UX strategy &amp; explorations</b> for key product initiatives, ensuring design decisions are backed by research, principles, and systems thinking.</li>  <li style=""><b style="font-weight: 700">Mentor and coach junior designers</b>, helping them move faster and with higher quality.</li>  <li style="">Partner with product managers and engineers to align on problems, constraints, and solutions.</li>  <li style="">Bring a strong <b style="font-weight: 700">point of view</b> and challenge assumptions where necessary, ensuring we ship the best possible experiences.</li>  <li style="">Establish scalable design practices and methodologies that work in a fast-moving startup environment.</li>  <li style="">Contribute to building a <b style="font-weight: 700">design system and shared UX patterns</b> to improve consistency and speed.</li>  <li style="">Ramp quickly into our <b style="font-weight: 700">MDM and enterprise tech domain</b> — ideally drawing from prior experience, but at minimum showing the ability to learn and adapt fast.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What We’re Looking For</b></div><div style=""><br></div><ul>  <li style="">7–10+ years of product design experience, with a portfolio demonstrating <b style="font-weight: 700">complex product design</b> (B2B SaaS, infra tools, enterprise platforms).</li>  <li style="">Proven ability to <b style="font-weight: 700">work independently at a senior/staff level</b>, leading design from exploration through delivery.</li>  <li style="">Strong grasp of <b style="font-weight: 700">UX principles, research, and systems thinking</b>.</li>  <li style="">Excellent communication and collaboration skills — able to drive alignment across teams.</li>  <li style="">Experience mentoring designers and <b style="font-weight: 700">raising the overall design bar</b> for the team.</li>  <li style="">Startup-ready: comfortable with ambiguity, fast iteration, and wearing multiple hats.</li>  <li style="">Bonus: Background in <b style="font-weight: 700">MDM, IOT, &nbsp;mobility, or enterprise IT</b> domains</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What we think makes us special</b></div><div style="">Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.</div>

Staff Product Designer

<div style="">Esper is experiencing hyper growth! &nbsp;We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. &nbsp;Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. &nbsp;Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.</div><div style=""><br></div><div style="">We're seeking a Software Development Engineer to join our core engineering team and help build robust, scalable systems that manage large fleets of devices worldwide. You'll work on challenging problems involving distributed systems, real-time device communication, and enterprise-grade security while collaborating with a talented team of engineers, product managers, and designers.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Do</b></div><div style=""><br></div><div style="">Build Scalable Systems: Develop and maintain high-performance backend services, APIs, and distributed systems that handle millions of device interactions daily. You'll work across the full stack, building robust backend services as well as intuitive web applications and dashboards that our customers rely on.</div><div style="">System Architecture &amp; Design: Contribute to architectural decisions, design scalable solutions, and help shape our technical roadmap</div><div style="">Code Quality &amp; Mentorship: Conduct thorough code reviews, establish best practices, and mentor junior engineers.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Experience level:</b></div><div style=""><br></div><ul>  <li style="">4+ years of software development experience</li>  <li style="">Experience building and maintaining production systems</li>  <li style="">Previous experience in a senior individual contributor role</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Required:</b></div><div style=""><br></div><ul>  <li style="">Strong proficiency in at least one modern programming language (Python, Go, TypeScript preferred)</li>  <li style="">Experience with relational databases and SQL</li>  <li style="">Understanding of system design principles and distributed systems</li>  <li style="">Full-stack web development experience building scalable APIs and responsive user interfaces (UI) using modern frameworks and technologies</li>  <li style="">Experience with version control systems (Git)</li>  <li style="">Strong debugging and problem-solving skills</li>  <li style="">Experience with cloud platforms (AWS, GCP, Azure)</li>  <li style="">Demonstrate proficiency with AI-assisted development tools and best practices</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Bonus:</b></div><div style=""><br></div><ul>  <li style="">Container orchestration (Docker, Kubernetes)</li>  <li style="">Mobile development experience (Android/iOS)</li>  <li style="">Experience with MDM or device management systems</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What we think makes us special</b></div><div style=""><br></div><div style="">Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.</div>

Software Development Engineer/Senior Software Development Engineer

<div style="">Esper is experiencing hyper growth! &nbsp;We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. &nbsp;Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. &nbsp;Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.</div><div style=""><br></div><div style="">At Esper, the Technical Customer Success Manager aka Account Manager plays a pivotal role&nbsp;in driving customer success, revenue growth, and solution delivery. This is a hybrid role&nbsp;blending technical expertise with strategic account management, ensuring our customers gain maximum value from their investment in Esper’s solutions.&nbsp;</div><div style="">&nbsp;</div><div style="">The AM will own the post-sales journey for strategic accounts, combining solutioning with&nbsp;relationship management to drive adoption, expansion, and renewals. This role requires&nbsp;engaging closely with decision-makers and technical teams, solving complex technical&nbsp;challenges, and uncovering opportunities that grow our footprint with the customer. &nbsp;</div><div style="">&nbsp;</div><div style="">Must have flexibility to meet with customers with no travel restrictions. &nbsp;</div><div style="">&nbsp;</div><div style=""><b style="font-weight: 700">What you'll be doing&nbsp;</b></div><div style="">&nbsp;</div><ul>  <li style="">Lead Consultative Solution Design by leading and advising customers through owning onboarding, implementation, and device deployments across Android, iOS, and Linux.&nbsp;</li>  <li style="">Drive revenue growth by identifying and closing upsell, cross-sell, and expansion opportunities with key accounts.&nbsp;</li>  <li style="">Showcase business value by conducting impactful QBRs with decision makers and technical teams to align on ROI, feature requests and future growth.&nbsp;</li>  <li style="">Collaborate cross-functionally by partnering with Product &amp; Engineering to resolve issues, influence roadmap, and improve offerings.&nbsp;</li>  <li style="">Hit revenue targets by managing renewals and expansions to achieve net revenue retention goals.&nbsp;</li>  <li style="">Monitor customer health by regularly tracking NPS, device counts, and usage metrics to ensure high customer satisfaction.&nbsp;</li>  <li style="">Upsell premium offerings to promote advanced features, higher SKUs along with professional services and other solutions.&nbsp;</li>  <li style="">Be the customer advocate and champion customer needs internally to drive product and service improvements.&nbsp;</li>  <li style="">Ensure seamless communication by facilitating effective, timely collaboration between customers and internal teams.&nbsp;</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What we're looking for &nbsp;</b></div><div style=""><br></div><ul>  <li style="">You’re scrappy, and driven and can stay abreast with quick-paced deal cycles and take ownership of your book of business with external and internal stakeholders. &nbsp;</li>  <li style="">6+years of experience, preferably an Engineering or technical degree with demonstrated success in SaaS technical sales, consulting and account management. Demonstrated experience in leveraging nuanced, technically complex products to drive business outcomes for clients &amp; partners.&nbsp;</li>  <li style="">Strong technical acumen with mobile OS (Android/iOS/Linux), APIs, and device management is a plus.&nbsp;</li>  <li style="">Proven track record of performance in the top 10-20% of companies past sales positions&nbsp;</li>  <li style="">Excellent communication &amp; relationship-building skills with a proven record of growing post-sales revenue.</li></ul>

Technical Customer Success Manager

<div style=""><em>This role is a hybrid role. Employees will be in the office at our Bellevue, WA location 3 days a week and remote 2 days a week.</em></div><div style=""><br></div><div style=""><b style="font-weight: 700">About The Company</b></div><div style=""><br></div><div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.</div><div style=""><br></div><div style=""><b style="font-weight: 700">About the Role</b></div><div style=""><br></div><div style="">We're looking for a sharp, curious, and proactive Revenue Systems Analyst to own the day-to-day health of our Salesforce-centered GTM stack while playing a crucial role in building and scaling the engine behind our fast-growing Go-To-Market team. This is a mid-level role perfect for someone with a few years of experience who wants to own significant technical and strategic responsibilities.</div><div style=""><br></div><div style="">As a key member of the Business Operations team, you'll work at the intersection of systems, data, and process optimization. You'll dive into everything from territory planning, sales compensation, marketing operations, systems optimization, to forecasting. While you'll be the primary systems owner today, you could work with various teams to support complex projects, and this role will eventually expand into a team as we scale.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Do</b></div><div style=""><br></div><ul>  <li style=""><b style="font-weight: 700">Lead Salesforce Administration:</b> Serve as primary admin for our Salesforce instance, managing permissions, automations, and data integrity</li>  <li style=""><b style="font-weight: 700">Manage Core GTM Stack:</b> Own day-to-day operations and integrations for our critical tools Salesforce, HubSpot, Outreach (and future tools) with gradual expansion to other systems</li>  <li style=""><b style="font-weight: 700">Drive Data Quality &amp; Reporting:</b> Build pipeline dashboards, implement data hygiene processes, and create automated reporting for executive reviews and QBRs</li>  <li style=""><b style="font-weight: 700">Improve Revenue Processes:</b> Partner with GTM teams to surface and scope automation opportunities, optimize workflows, and document processes</li>  <li style=""><b style="font-weight: 700">Enable Sales Teams:</b> Train users on new tools and processes, ensuring high adoption and gathering feedback for continuous improvement</li>  <li style=""><b style="font-weight: 700">Support Strategic Projects:</b> Contribute to territory planning, capacity modeling, and other cross-functional initiatives</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What We’re Looking For</b></div><div style=""><br></div><div style=""><b style="font-weight: 700">Required Qualifications:</b></div><div style=""><br></div><ul>  <li style="">3-4 years in Sales Operations, RevOps, Business Systems, Management Consulting or equivalent experience</li>  <li style="">Salesforce Administrator certification <b style="font-weight: 700">or</b> equivalent admin experience (Flows, SOQL)</li>  <li style="">Hands‑on ownership of at least one multi‑system GTM integration</li>  <li style="">Strong SQL and Excel skills; experience with BI tools (Tableau, Looker) preferred</li>  <li style="">Strong analytical and problem-solving skills with ability to identify trends and opportunities</li>  <li style="">Proven ability to juggle multiple priorities and ship projects end‑to‑end</li>  <li style="">Clear communicator who bridges technical and business stakeholders</li>  <li style="">Strong understanding of sales processes and the overall revenue lifecycle</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Preferred Qualifications:</b></div><div style=""><br></div><ul>  <li style="">Exposure to Apex, CPQ, or advanced routing</li>  <li style="">Knowledge of AI automation tools (Zapier, n8n)</li>  <li style="">Finance/accounting background or strong partnership experience</li>  <li style="">Experience at B2B SaaS companies in growth stage</li>  <li style="">Experience with Clay, Apollo or similar revenue orchestration tools</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What Makes You Successful</b></div><div style=""><br></div><ul>  <li style=""><b style="font-weight: 700">Analytical Problem-Solver:</b> You dig into data to find insights and root causes</li>  <li style=""><b style="font-weight: 700">Systems Thinker:</b> You see how tools and processes connect across the business</li>  <li style=""><b style="font-weight: 700">Action-Oriented:</b> You identify improvements and drive them to completion</li>  <li style=""><b style="font-weight: 700">Detail-Focused:</b> You understand that small details in systems can have big revenue impacts</li>  <li style=""><b style="font-weight: 700">Business Savvy:</b> You connect technical work to business outcomes and ROI</li>  <li style=""><b style="font-weight: 700">Collaborative:</b> You build trust across teams and can influence without authority</li>  <li style=""><b style="font-weight: 700">Growth Mindset:</b> You're excited to grow with the role as we scale</li></ul><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">Salary Band:</b></div><div style=""><br></div><div style="">$105,000 - $145,000 OTE</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">Perks &amp; Benefits</b></div><div style=""><br></div><ul>  <li style="">Medical, Dental, and Vision 90% covered by the company</li>  <li style="">Life insurance</li>  <li style="">FSA (Medical &amp; Dependent)</li>  <li style="">401K with a company match that vests immediately</li>  <li style="">Pet insurance discount</li>  <li style="">Unlimited time off policy with a mandatory 2 weeks off (minimum)</li>  <li style="">Daily catered lunches</li>  <li style="">Wide variety of snacks in the office</li>  <li style="">Family Benefits: Maternity, Parental, Adoption, &amp; Surrogacy leave</li>  <li style="">Stand up desks with 36” curved widescreen monitors for each employee</li>  <li style="">Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Don’t meet every single requirement?</b></div><div style=""><br></div><div style="">Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.</div>

Business Operations Analyst - GTM Systems

<div style="">Esper is experiencing hyper growth! &nbsp;We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. &nbsp;Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. &nbsp;Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.</div><div style=""><br></div><div style="">Esper is looking for an experienced software engineering Technical Program Manager, who is business strategy, process, and technically minded. &nbsp;This role will lead complex, cross functional technical programs and projects. &nbsp;In addition, this role will involve a hands-on approach to own and scale our Product Engineering processes and will need to be a self starter, and use a friendly, flexible approach in a process-light environment.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Be Doing</b></div><div style=""><br></div><ul>  <li style="">Directed cross-functional program delivery across engineering, product, QA, and operations, overseeing multiple large-scale technology initiatives.</li>  <li style="">Developed and executed program roadmaps aligned with strategic business goals, ensuring on-time delivery of mission-critical projects.</li>  <li style="">Managed end-to-end program lifecycle—from planning and requirements gathering to risk management, execution, and post-launch reviews.</li>  <li style="">Collaborated with executives to prioritise initiatives, resolve escalations, and maintain transparency through clear communication and reporting.</li>  <li style="">Scaled Agile program management frameworks, improving delivery predictability and cross-team collaboration.</li>  <li style="">Mentored engineers and product managers, fostering a culture of accountability and continuous improvement.</li>  <li style="">Defined and tracked OKRs and KPIs to measure success and align with broader business objectives.</li>  <li style="">Worked with technical leads to evaluate architecture decisions, resolve blockers, and ensure alignment between technical and business goals.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Skills &amp; Abilities</b></div><div style=""><br></div><ul>  <li style="">B.tech/B.E degree preferred Computer Science/IT</li>  <li style="">6-8+ years of industry experience in Software Industry</li>  <li style="">Minimum of 2-3 years of software engineer and 4-6 years of technical program/project management experience</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Bonus Points if You have</b></div><div style=""><br></div><ul>  <li style="">Experience delivering and supporting a major software release</li>  <li style="">Certification in SAFe, Agile Leadership, ITIL</li>  <li style="">Excellent balance of interpersonal, organizational, and technical skills</li>  <li style="">Managing relationships with key partners or vendors</li>  <li style="">Ability to evangelize and represent a technical community</li>  <li style="">Experience managing cross-functional projects</li>  <li style="">Effective working and partnering with executive level staff</li>  <li style="">Ability to deal with ambiguity and create order out of chaos</li>  <li style="">Experience managing and tracking budgets</li>  <li style="">Experience as a software engineering manager</li>  <li style="">Proven experience in leading globally distributed teams</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What we think makes us special</b></div><div style=""><br></div><div style="">Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.</div>