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<div style=""><br></div><div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.</div><div style=""><br></div><div style="">As a Technical Support Engineer, you'll be the first line of support for our diverse clientele. This role is at the heart of our mission to drive technology forward while providing an exceptional customer experience. If you're a skilled Technical Support Specialist who thrives in a fast-paced, agile environment and is passionate about delivering tech solutions, we want you on our team.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll Be Doing</b></div><div style=""><br></div><div style="">Deliver telephone and email-based technical support to Esper customers who have implemented our solutions, resolving issues promptly and efficiently.</div><div style="">Gather essential information related to customer-reported issues, diagnose and investigate problems, and provide comprehensive answers to customer queries.</div><div style="">Offer top-tier customer service in the realm of Mobile Device Management Solutions.</div><div style="">Exhibit strong organizational skills to plan, prioritize, and manage workloads, consistently meeting service standards and objectives.</div><div style="">Strive to provide swift responses to all customer requests, enhancing the overall customer experience.</div><div style="">Utilize a range of devices to replicate customer environments, facilitating in-depth issue troubleshooting.</div><div style="">Collaborate with internal product support teams to resolve product-related issues.</div><div style="">Adapt to different day/night shifts as needed.</div><div style="">Opportunity to work and enhanced your skills to the next level</div><div style=""><br></div><div style=""><b style="font-weight: 700">What We’re Looking For</b></div><div style=""><br></div><div style="">Knowledge of SaaS product support, particularly in a cloud console environment, with a preference for experience in mobility solutions.</div><div style="">Proficiency in Mobile Device Platforms(Android and iOS)</div><div style="">Familiarity with log collection and analysis tools.</div><div style="">Experience with support desk/CRM tools like Zendesk, or Salesforce.</div><div style="">Exposure to issue tracking software such as Jira..</div><div style="">2- 5 years of experience in customer support or the customer experience space.</div><div style="">Independent decision-making ability.</div><div style="">Strong communication skills in English, both written and verbal.</div><div style="">Exceptional multitasking and attention to detail.</div><div style="">Passion for resolving customer issues.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Bonus Points for Having</b></div><div style=""><br></div><div style="">Domain expertise in DevOps, Hardware, SaaS, or Android.</div><div style="">Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM).</div><div style="">Proven experience in a dynamic, high-growth environment.</div><div style=""><br></div>

Bangalore Office

Technical Support Engineer

<div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.</div><div style=""><br></div><div style="">Esper is looking for a <b style="font-weight: 700">Director of Operations</b> to lead our Bangalore office’s administrative Operations and HR functions. This hybrid leadership role blends strategic planning with hands-on execution across workplace operations and people management. The ideal candidate has deep experience in office administration, facilities, and HR, and brings a proactive, systems-driven mindset to enabling a high-performing, people-first workplace.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What You’ll Be Doing</b></div><div style=""><br></div><div style=""><b style="font-weight: 700">Strategic Leadership</b></div><ul>  <li style="">Align operations and HR practices with business objectives in collaboration with senior leadership.</li>  <li style="">Use data and key metrics to inform decisions and optimize office operations and workforce strategy.</li>  <li style="">Champion workplace culture, DEI initiatives, and employee experience programs across the organization.</li></ul><div style=""><b style="font-weight: 700">Administrative &amp; Office Operations</b></div><ul>  <li style="">Lead and Oversee daily administrative operations, facilities, vendor management, and general office infrastructure.</li>  <li style="">Establish and refine scalable processes, systems, and policies that boost efficiency and reduce friction.</li>  <li style="">Manage budgeting, cost controls, space planning, and procurement in alignment with company growth.</li></ul><div style=""><b style="font-weight: 700">Human Resources</b></div><ul>  <li style="">Supervise the HR function, including talent acquisition, onboarding, employee engagement, and compliance.</li>  <li style="">Oversee performance management systems, payroll and benefits administration and employee development frameworks.</li>  <li style="">Ensure HR practices align with local labor laws, company policies, and global HR standards.</li>  <li style="">Act as a culture steward—advising on employee relations, conflict resolution, and team well-being.</li></ul><div style=""><b style="font-weight: 700">What We’re Looking For</b></div><ul>  <li style=""><b style="font-weight: 700">10+ years</b> in <b style="font-weight: 700">administrative/office operations</b> with significant leadership responsibility.</li>  <li style=""><b style="font-weight: 700">10+ years</b> of progressive experience in <b style="font-weight: 700">human resources</b> across core areas (recruitment, performance, compliance, employee relations).</li>  <li style="">Experience leading cross-functional teams</li>  <li style="">Proven track record in process optimization, cost-saving initiatives, and scaling operations.</li>  <li style="">Strong people leader and mentor with the ability to inspire, align, and support diverse teams.</li>  <li style="">Excellent communication, conflict resolution, and interpersonal skills.</li>  <li style="">Highly organized, detail-oriented, and capable of juggling multiple priorities in a fast-paced environment.</li></ul><div style=""><b style="font-weight: 700">Education:</b></div><ul>  <li style="">Business Administration, Human Resources, Operations Management, or a related field.</li>  <li style="">Professional certifications in either HR and/or Operations are beneficial but not required</li></ul><div style="">If you’re a strategic thinker who can roll up your sleeves and drive operational excellence with a people-first mindset—we want to meet you.</div><div style=""><br></div><div style=""><br></div>

Director of Operations

<div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.</div><div style=""><br></div><div style="">As a Senior Account Manager, you are central to Esper's success and growth. You will be the primary point of contact in the post-sales journey of the customer, who will ensure customer delight via adoption and delivery of Esper’s solutions, Through your consultative relationship skills, you will identify, qualify, and close expansion and renewal opportunities.</div><div style=""><br></div><div style="">This is a global role, you will be required to conduct regular business reviews with APAC and US based customers. The ideal candidate will possess both sales and a technical background, to drive engagement with decision-makers and influencers within product engineering and IT teams.</div><div style=""><br></div><div style="">Must have flexibility to meet with customers with no travel restrictions.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What you'll be doing</b></div><div style=""><br></div><div style="">● Effectively manage and nurture your customer relationships.</div><div style="">● Monitor and assess the health of customer accounts, proactively addressing any</div><div style="">issues to ensure a positive customer experience.</div><div style="">● Keep track of Net Promoter Score (NPS) and customer device counts to gauge</div><div style="">customer satisfaction and product usage.</div><div style="">● Design and conduct effective QBR processes, in close partnership with a Technical</div><div style="">Implementation Manager.</div><div style="">● Engage with VP+ level executive sponsors at Esper’s largest clients, to</div><div style="">demonstrate the business value of their investments and uncover opportunities for</div><div style="">expanded ROI</div><div style="">● Upsell premium products (analytics, custom firmware, device validation, multiple</div><div style="">OS configurations), and professional services offerings.</div><div style="">● Manage customer renewals in your book of business</div><div style="">● Process leadership to implement, scale, and operate our transactional renewal</div><div style="">process</div><div style="">● Serve as an internal advocate and the voice of the Customer Delight organization to</div><div style="">Product &amp; Engineering, and other Go to Market Organizations</div><div style="">● Facilitate communication between the customer and internal teams to ensure</div><div style="">timely and effective resolution of issues.</div><div style=""><br></div><div style=""><b style="font-weight: 700">What we're looking for</b></div><div style=""><br></div><div style="">● You’re scrappy, and driven and can stay abreast with quick-paced deal cycles and</div><div style="">take ownership of your book of business with external and internal stakeholders.</div><div style="">● 6+years of demonstrated success in SaaS technical sales or account management.</div><div style="">Demonstrated experience in leveraging nuanced, technically complex products to</div><div style="">drive business outcomes for clients &amp; partners.</div><div style="">● Aptitude for learning technical concepts/terms (Technical background in</div><div style="">engineering, computer science, or MIS a plus)</div><div style="">● Proven track record of performance (top 10-20% of company) in past sales</div><div style="">positions</div>

Senior Account Manager

<div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.</div><div style=""><br></div><div style="">We are seeking a highly experienced Senior Salesforce Administrator with a proven track record in Salesforce administration, reporting, and integration with SaaS and GTM (Go-To-Market) systems. The ideal candidate will have a deep understanding of the Salesforce platform, strong analytical skills, and the ability to translate business requirements into technical solutions.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><div style=""><br></div><ul>  <li style=""><b style="font-weight: 700">Salesforce Administration:</b> Manage and maintain the Salesforce platform, including user management, data management, security, and customization.</li>  <li style=""><b style="font-weight: 700">Reporting and Analytics:</b> Develop and maintain reports and dashboards to provide insights into sales performance, customer behavior, and other key business metrics.</li>  <li style=""><b style="font-weight: 700">System Integration:</b> Integrate Salesforce with other SaaS and GTM systems, such as marketing automation, customer support, and billing platforms.</li>  <li style=""><b style="font-weight: 700">Process Automation:</b> Automate business processes using Salesforce workflows, process builder, and flows.</li>  <li style=""><b style="font-weight: 700">User Support:</b> Provide training and support to Salesforce users across the organization.</li>  <li style=""><b style="font-weight: 700">Data Quality:</b> Ensure data integrity and accuracy within the Salesforce platform.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Qualifications:</b></div><div style=""><br></div><ul>  <li style=""><b style="font-weight: 700">Salesforce Certifications:</b> Salesforce Certified Administrator and Advanced Administrator certifications are required.</li>  <li style=""><b style="font-weight: 700">Experience:</b> 5+ years of experience in Salesforce administration, with a focus on reporting and analytics.</li>  <li style=""><b style="font-weight: 700">Technical Skills:</b> Strong understanding of Salesforce architecture, data models, and security. Proficiency in SOQL, SOSL, and other Salesforce query languages.</li>  <li style=""><b style="font-weight: 700">Analytical Skills:</b> Ability to analyze data and translate it into actionable insights.</li>  <li style=""><b style="font-weight: 700">Communication Skills:</b> Excellent written and verbal communication skills. Ability to communicate technical concepts to non-technical audiences.</li>  <li style=""><b style="font-weight: 700">Problem-Solving Skills:</b> Ability to identify and resolve complex technical issues.</li>  <li style=""><b style="font-weight: 700">Team Player:</b> Ability to work effectively in a team environment.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Preferred Qualifications:</b></div><div style=""><br></div><ul>  <li style=""><b style="font-weight: 700">Experience with SaaS and GTM systems:</b> Experience integrating Salesforce with other SaaS and GTM systems, such as HubSpot,Outreach and Stripe.</li>  <li style=""><b style="font-weight: 700">Experience with data visualization tools:</b> Experience with Tableau, Power BI, or other data visualization tools.</li>  <li style=""><b style="font-weight: 700">Experience with Agile methodologies:</b> Experience working in an Agile environment.</li></ul>

Senior Salesforce Administrator

<div style=""><b style="font-weight: 700">About The Company</b></div><div style=""><br></div><div style="">Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">About the Role</b></div><div style=""><br></div><div style="">Are you a dynamic relationship builder with a passion for driving growth? We’re seeking a Partner Account Manager to support our ambitious expansion plans and strengthen relationships with key partners, including OEMs, ISVs, and Distributors. In this pivotal role, you’ll build on our past successes while identifying new opportunities to scale and establish impactful alliances.</div><div style=""><br></div><div style="">If you have a proven track record of managing channel and distributor relationships and experience with enterprise-level hardware and software deployments, we’d love to hear from you!</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">Why the Role is Unique</b></div><div style=""><br></div><div style="">This is not your typical partnership management role. We need someone with the agility and creativity of a startup mindset, paired with the expertise of managing high-value partnerships. You’ll play a vital role in building a portion of our channel revenue, forging new alliances across geographies, and driving impactful growth initiatives. Success in this role demands a strategic perspective on the evolving tech landscape and the ability to communicate the value of cutting-edge solutions.</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">What You'll be Doing:</b></div><div style=""><br></div><ul>  <li style="">Cultivating relationships with channel partners to build a robust and consistent pipeline of opportunities for our sales team.</li>  <li style="">Managing assigned partners, establishing strong connections with their sales teams, delivering product training, and collaborating closely—both in-person and virtually—to drive mutual success.</li>  <li style="">Strategically evaluating potential partnerships to ensure alignment with our revenue growth objectives and business priorities.</li>  <li style="">Advocating for our brand and solutions, while continuously identifying ways to add value to our partners and customers.</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">What We're Looking For</b></div><div style=""><br></div><ul>  <li style="">Partnership Management Expertise: Proven experience managing partnerships and enterprise relationships, with a history of establishing new channel relationships.</li>  <li style="">Industry Knowledge: Familiarity with hardware and software ecosystems and deep understanding of channel structures, including OEMs, ISVs, Resellers, VARs, MSPs, and System Integrators.</li>  <li style="">CRM Proficiency: Experience with Salesforce (or similar CRM platforms) and a commitment to impeccable data hygiene.</li>  <li style="">Strategic Discipline: Highly organized and proactive, with a laser focus on driving measurable results and maintaining accountability.</li>  <li style="">Collaboration &amp; Communication: Exceptional presentation and communication skills, executive presence, and the ability to work cross-functionally to achieve shared goals.</li>  <li style="">Channel Savvy: A deep understanding of channel and sales methodologies to optimize partnership outcomes.</li>  <li style="">Startup Agility: Comfortable with the fast-paced, ever-evolving demands of a startup environment, thriving under pressure while maintaining adaptability and focus.</li></ul><div style=""><br></div><div style="">This role is a hybrid role. Employees will be in the office at our Bellevue, WA location 3 days a week and remote 2 days a week.</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">Salary Band:</b></div><div style=""><br></div><div style="">$78,000 - &nbsp;$150,000 OTE&nbsp;</div><div style=""><br></div><div style=""><br></div><div style=""><b style="font-weight: 700">Perks &amp; Benefits</b></div><div style=""><br></div><ul>  <li style="">Medical, Dental, Vision 90% covered by the company</li>  <li style="">Life insurance</li>  <li style="">FSA (Medical &amp; Dependent)</li>  <li style="">401K with a company match that vests immediately</li>  <li style="">Pet insurance discount</li>  <li style="">Unlimited time off policy with a mandatory 2 weeks off (minimum)</li>  <li style="">Daily catered lunches</li>  <li style="">Wide variety of snacks in the office</li>  <li style="">Family Benefits: Maternity, Parental, Adoption, &amp; Surrogacy leave</li>  <li style="">Stand up desks with 36” curved widescreen monitors for each employee</li>  <li style="">Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis</li></ul><div style=""><br></div><div style=""><b style="font-weight: 700">Don’t meet every single requirement?</b></div><div style=""><br></div><div style="">Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.</div>